1. Introduction

Balanced Nutrition ("we", "our", or "us") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable health privacy legislation.
 

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you access our website, contact us, book appointments, or receive our services.
 

2. Information We Collect

We may collect the following information:
 

Personal Information

• Full name

• Email address

• Phone number

• Postal address

• Date of birth

• Emergency contact details

• NDIS participant information (where applicable)
   

Health Information

As an allied health provider, we may collect sensitive health information including:

• Medical history

• Dietary history

• Clinical assessments

• Referral information

• Reports from healthcare providers

• Treatment notes and recommendations
   

Website Information

When you visit our website, we may automatically collect:

• IP address

• Browser type

• Device information

• Website usage statistics

• Cookies and analytics data
   

3. How We Collect Information

We collect information when you:

• Submit a contact or enquiry form

• Book an appointment

• Attend consultations (in person or via telehealth)

• Subscribe to newsletters or updates

• Communicate with us by phone, email, or social media

• Complete feedback or complaint forms
   

4. How We Use Your Information

We may use your information to:

• Provide dietetic and nutrition services

• Manage appointments and bookings

• Develop nutrition plans and treatment recommendations

• Communicate regarding your care

• Process payments and invoices

• Deliver telehealth services

• Meet legal, professional, and regulatory obligations

• Improve our services and website functionality

• Send practice updates and marketing communications where consent has been provided
   

5. Disclosure of Personal Information

We may disclose your information to:

• Medical practitioners and allied health professionals involved in your care

• NDIS coordinators or support teams (with appropriate consent)

• Medicare, private health funds, and government agencies where required

• Secure software providers used for appointment booking, telehealth, invoicing, and clinical record management

• Professional advisers including accountants and legal advisers

• Regulatory authorities where required by law
   

We do not sell, rent, or trade personal information.
 

6. Health Records

Health information is treated as sensitive information and handled with a higher level of protection.

We maintain clinical records in accordance with Australian healthcare record retention requirements.
 

7. Telehealth Services

Where telehealth consultations are provided, reasonable measures are taken to use secure communication platforms.

While we take appropriate precautions, no internet-based communication can be guaranteed as completely secure.
 

8. Cookies and Analytics

Our website may use cookies and analytics tools to:

• Improve website performance

• Understand visitor behaviour

• Enhance user experience

• Measure marketing effectiveness
   

You may disable cookies through your browser settings.
 

9. Data Security

We take reasonable technical and organisational measures to protect personal information from:

• Unauthorised access

• Misuse

• Loss

• Modification

• Disclosure
   

10. Access and Correction

You may request access to or correction of your personal information by contacting us.

Requests may be subject to legal or professional obligations relating to health records.
 

11. Marketing Communications

We may send newsletters, educational content, or service updates where consent has been provided.

You may unsubscribe at any time.
 

12. Complaints

If you believe your privacy has been breached, please contact us. We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
 

13. Changes to this Policy

We may update this Privacy Policy from time to time. Updated versions will be published on this website.
 

14. Contact Us

Balanced Nutrition

Email: hello@balanced-nutrition.com.au

Phone: 0431 160 437

Address: 1/92 Glenayr Ave, North Bondi NSW 2026, Australia